In 2020, companies have been forced to adapt at record speed, and those that are best equipped to transform their operations have been companies with digital agility at the core. In this laid-back and open conversation, we'll hear from the CEO Germany & Eastern Europe at Majorel, one of the leading disruptive BPOs, about resilience and innovation's interconnectivity. Join this breakout session to learn how top organizations have been preparing themselves for whatever the next decade throws at us, without compromising world-class CX.