Event: 2017 Phocuswright Europe
Product: Nina: the white-label chatbot solution for airlines
Category: Startup Company
HQ: Barcelona, Spain
Principal(s): Inaki Uriz: CEO, Joseluis Villar: CIO
Funding: Caravelo is actively seeking series A funding.
Product Description: Nina is a white-label chatbot solution for airlines that delivers next generation servicing and sales capability. Born out of the IATA NDC Hackathon in 2016, Nina went live with launch airline Volaris in March 2017. Nina is already available in three languages on two platforms and books from inventory, takes payments and issues tickets.
Business Model: Caravelo's Nina delivers the ability to retail effortlessly and service customers seamlessly. Caravelo provides a fully white-labeled solution to allow for a bespoke airline user experience. In order to align interests, Caravelo works on a revenue share model for retailing and license fees for servicing.
Competitors: IBM & Microsoft are both developing chatbot solutions for airlines
Competitive Edge: Highly evolved travel technology architecture enabling expedited integration. A modular solution that allows scalable development of utility within chatbots from knowledge base search to completed bookings and full customer service.
Market Opportunity: Airlines are now beginning to see the value in automated assistance through AI, in particular, chatbots. Mobile is becoming the primary channel for retail and servicing and customers’ expectations reflect this.
Early Customers: Volaris, Finnair, Condor, Tigerair Australia
