Tuesday 14 May
All Day
11:00
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18:30
Attendee Services Desk Open Beursfoyer, Ground Floor
We encourage you to stop by to pick up your conference credentials.
11:00 – 18:30
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Pre-Conference Events
The pre-conference events are included with your ticket. All times shown are CEST (UTC +2).
16:00
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18:00
Women's Leadership Initiative 1.20 Veilingzaal, First Floor
NEW! After its popular debut at the U.S.-based Phocuswright Conference, the Women's Leadership Initiative takes the spotlight in Amsterdam. This is ... [read more]
16:00 – 17:30
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Attendee Speed-Meet Grote Zaal, Ground Floor
NEW! Bring your business cards - it's time to meet. Jumpstart your conference networking with speed meetings.
17:00 – 18:00
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Happy Hour
18:00
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19:30
Opening Reception Sponsored by: IDA Ireland Graanbeurszaal, Ground Floor
This Opening Reception kicks off the event and gets everyone networking and buzzing about the coming days' sessions and speakers.
18:00 – 19:30
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Wednesday 15 May
All Day
8:30
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18:30
Attendee Services Desk Open Beursfoyer, Ground Floor
Check in and pick up your all-access conference credentials.
8:30 – 18:30
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Networking Showcase Open Graanbeurszaal, Ground Floor
Check in and pick up your all-access conference credentials.
8:30 – 18:30
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Battleground
Sessions take place in Effectenbeurszaal on the ground floor of the Beurs van Berlage. Other locations are noted. All times shown are CEST (UTC +2).
9:00
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10:27
Welcome to Battleground
Get ready for fresh ideas! Battleground features some of travel's newest innovations.
9:10 – 9:15
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GuruWalk
The revolution of 'pay-what-you-want' walking tours - find out why travelers love this concept so much.
Presenter Juan Castillo, CEO, GuruWalk
9:15 – 9:24
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Cruisewatch
Cruisewatch is transforming the way people find and book cruises through 360-degree online cruise advice and predictive analytics.
Presenter Markus Stumpe, CEO and Co-Founder, Cruisewatch
9:24 – 9:33
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Efectio Sleep
Helping hotel guests improve sleep quality and bring loyalty program gamification to a new level. No more jet lag, only fun.
Presenter Arturs Bernovskis, CEO, Efectio Sleep
9:33 – 9:42
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Nannybag
Changing the way people travel.
Presenter Matthieu Ballester, CEO & Cofounder, Nannybag
9:42 – 9:51
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Klazz
Language travel is reinvented by applying algorithmic solutions to match students with freelance teachers abroad.
Presenter Oliver Flueckiger, CEO & Co-Founder, Klazz
9:51 – 10:00
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Travel Ledger Ltd.
Welcome to a new era of low-cost billing and payment in travel thanks to distributed ledger technology.
Presenter Roberto Da Re, Founder, Travel Ledger Ltd.
10:00 – 10:09
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Questo
A mobile app for city exploration games in which users solve clues for discovering new places and stories.
Presenter Alex Govoreanu, CEO and Co-Founder, Questo
10:09 – 10:18
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Setoo
Empowering e-businesses to turn insurance into products consumers love and providing a new insurance experience.
Presenter Noam Shapira, Co-CEO, Setoo
10:18 – 10:27
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Launch
Sessions take place in Effectenbeurszaal on the ground floor of the Beurs van Berlage. Other locations are noted. All times shown are CEST (UTC +2).
10:27
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11:30
Welcome to Launch
Established companies showcase new products and ideas changing the way we book, search, shop and buy travel.
10:27 – 10:35
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MediaAlpha
Exposing the muddy world of the dominant opaque travel comparison ad networks and introducing a new - completely transparent - way to buy and sell ... [read more]
Presenter Ingrid Miller, VP, GM Travel, MediaAlpha
10:35 – 10:44
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Radware - ShieldSquare
Protect the reputation and growth of your online business from malicious actors and threats through a simple cloud service.
Presenter Graham Moore, Security Solution Architect, Radware | ShieldSquare
10:44 – 10:53
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Exoticca
The curated marketplace for best value long-haul tour packages.
Presenter Pere Vallès, CEO, Exoticca
10:53 – 11:02
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Zizoo
This leading global boat holiday platform is changing the entire travel space with a first-ever GDS for boat holidays. #Boat holidays made easy for ... [read more]
Presenter Anna Banicevic, CEO, Zizoo
11:02 – 11:11
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Networking Break Graanbeurszaal, Ground Floor
11:11 – 11:30
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Breakouts
Breakout sessions take place on the first floor of the Beurs van Berlage. Other locations are noted. All times shown are CEST (UTC +2).
11:30
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12:55
Can AI Help Build Brand Loyalty? Presented by: Criteo 1.20 Veilingzaal, First Floor
Artificial Intelligence is reshaping the way we do business. This tsunami is also affecting the travel industry. Can AI help gain and retain your ... [read more]
11:30 – 12:05
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Strategies to Scale Your Business to Match Cruise Industry Growth Presented by: Travtech 1.1 Administratiezaal, First Floor
The cruise industry is expanding at a furious pace, launching new ships and introducing product innovations. Explore strategic and innovative steps ... [read more]
11:30 – 12:05
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Turning Your Customers’ Questions Into an Opportunity to Reduce Cost and Increase Revenue Presented by: OpenJaw 1.9 Berlage zaal, First Floor
Conversational interfaces such as Facebook Messenger, WhatsApp and WeChat are the new entry points to engage with your customers. Each has billions ... [read more]
11:30 – 12:05
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Generation Alpha: How the World's Youngest Generation is Already Influencing Travel Presented by: Expedia Group Media Solutions 1.9 Berlage zaal, First Floor
Generation Alpha, the emerging age group represented by those born after 2010, may be young, but they are informed, have ideas and opinions, and ... [read more]
12:20 – 12:55
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How Protected is Your Travel Site From Bot Attacks? Presented by: PerimeterX 1.20 Veilingzaal, First Floor
It’s a fact that bots are frequent visitors on your travel and hospitality website. Today, an average of 40% of the traffic on your website comes ... [read more]
12:20 – 12:55
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How Will PSD2 Impact the Airline and Travel Industries? Presented by: Worldpay 1.1 Administratiezaal, First Floor
PSD2 (payment services directive 2.0) is a legislative framework that will add a level of security for online payments. However, with this ... [read more]
12:20 – 12:55
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Lunch
12:55
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14:00
Networking Lunch Sponsored by: Mystifly Grote Zaal, Ground Floor
12:55 – 14:00
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Center Stage
Sessions take place in Effectenbeurszaal on the ground floor of the Beurs van Berlage. Other locations are noted. All times shown are CEST (UTC +2).
14:00
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17:45
Executive Interview: eDreams ODIGEO
The largest European-based OTA knows what it takes to compete against the big guys while maintaining local leadership. Hear from the CEO how ... [read more]
Dana Dunne, CEO, eDreams ODIGEOInterviewer Lorraine Sileo, Senior Vice President, Research and Business Operations, Phocuswright Inc.
14:15 – 14:35
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Executive Roundtable: Brexit - Dead Ahead
One of Europe's most influential online travel markets is leaving the European Union. How will the U.K. go it alone, and which markets and major ... [read more]
Panelists Jim Cathcart, Director of Policy and Regulation, UKHospitalityGloria Guevara Manzo, President & CEO, World Travel & Tourism CouncilCian Kennedy, Director of IT, eCommerce and Strategy, HolidayTaxis GroupMark Tanzer, Chief Executive, ABTAModerator Dirk Rogl, Research Analyst and Content Specialist, Europe, Phocuswright Inc.
14:35 – 15:10
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Executive Interview: Costa Crociere
How can an entrenched cruise brand like Costa Crociere keep digital transformation at the forefront? Its tech leader explains how risk taking and ... [read more]
Norbert Stiekema, Chief Strategy and Digital Officer, Costa Crociere S.p.A.Interviewer Lorraine Sileo, Senior Vice President, Research and Business Operations, Phocuswright Inc.
15:10 – 15:30
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Networking Break Graanbeurszaal, Ground Floor
15:30 – 16:00
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Executive Interview: Airbnb
Airbnb has redefined lodging - making home and apartment rentals simple and mainstream. Now it is redefining itself, expanding into new businesses ... [read more]
Jeroen Merchiers, Managing Director, EMEA, AirbnbInterviewer Kevin May, Editor in Chief, PhocusWire
16:00 – 16:20
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Executive Roundtable: Tech Heads
Digital transformation is a mantra for the modern travel brand. Leading these efforts are the tech heads - those critical figures throughout the ... [read more]
Panelists Dara Brady, Digital Director, Ryanair Ltd.Ian Di Tullio, SVP, Guest Services, AccorChristian Langer, VP, Digital Strategy, Lufthansa GroupDirk Tietz, Chief Digital & Transformation Officer, DER Touristik GroupModerator Peter O'Connor, Senior Market Analyst, Europe, Phocuswright Inc.
16:20 – 16:50
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Phocuswright Research & Executive Roundtable: Experience This!
Motivated by tech-savvy travelers and enabled by powerful platforms, tour and activity suppliers are getting online … and fast! Explore how the ... [read more]
Panelists Javier Arévalo, Managing Director, Beyond The Bed, HotelbedsRam Papatla, Vice President, Global Experiences, Booking.comAlessandro Petazzi, CEO, Musement – a TUI companyLax Poojary, Founder, Touring Bird (Area 120 - Google)Moderator Alice Jong, Research Manager, Phocuswright Inc.
16:50 – 17:25
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Spotlight Interview: HolidayPirates
Need inspiration? The CEO of a leading travel deals site in Europe sheds light on the company's role and aspirations in the travel landscape.
David Armstrong, CEO, HolidayPiratesInterviewer Alice Jong, Research Manager, Phocuswright Inc.
17:25 – 17:40
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Phocuswright Innovation Awards Ceremony
Find out the winners of Battleground and Launch!
17:40 – 17:45
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Happy Hour
17:45
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19:15
Center Stage Reception Sponsored by: Travel Technology Europe Graanbeurszaal, Ground Floor
End the busy day by mingling with innovators, making new connections and recapping the day's sessions with other attendees.
17:45 – 19:15
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Thursday 16 May
All Day
8:30
-
16:30
Attendee Services Desk Open Beursfoyer, Ground Floor
8:30 – 16:30
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Networking Showcase Open Graanbeurszaal, Ground Floor
8:30 – 16:30
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WiT Europe
Sessions take place in Effectenbeurszaal on the ground floor of the Beurs van Berlage. Other locations are noted. All times shown are CEST (UTC +2).
9:00
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11:30
Kick-Off: Through the Looking Glass
This year’s WiT Europe takes a peek “Through The Looking Glass” at the key trends driving and influencing two of the world’s largest and fastest ... [read more]
Siew Hoon Yeoh, Founder, WiT and Editorial Director, Northstar Travel Group Asia
9:00 – 9:30
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Through the Lens of Investors
What's happening with the flow of capital to startups in Asia? Is it drying up? Is there a flight to quality? If so, what's quality and what's hot? ... [read more]
William Bao Bean, Managing Director, Chinaccelerator and General Partner, SOSVPanelists Andrea Traversone, Partner, Amadeus Capital PartnersLin Xu, Partner China, Cambon PartnersModerator Siew Hoon Yeoh, Founder, WiT and Editorial Director, Northstar Travel Group Asia
9:30 – 10:10
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Lessons, Insights & Truths From Asia
We look through the lens of global brands which have built up strong businesses in Asia and learn from their mistakes and experiences.
Panelists Mieke De Schepper, Executive Vice President, Online Travel Companies & Managing Director, Asia Pacific, AmadeusJeff Lewis, Vice President Technology, Strategic Initiatives, TripAdvisorModerator Maggie Rauch, Senior Director, Research, Phocuswright Inc.
10:10 – 10:30
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Spotlight: The Middle East Opportunity
Following up on WiT Middle East, we look through the lens of two industry pioneers in the region to summarize the key trends happening in a market ... [read more]
Panelists Stephan Ekbergh, Founder & CEO, TravelstartRoss Veitch, CEO & Co-Founder, Wego Pte Ltd.Moderator Siew Hoon Yeoh, Founder, WiT and Editorial Director, Northstar Travel Group Asia
10:30 – 10:55
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Networking Break Sponsored by: wbe.travel Graanbeurszaal, Ground Floor
11:00 – 11:30
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Center Stage
Sessions take place in Effectenbeurszaal on the ground floor of the Beurs van Berlage. Other locations are noted. All times shown are CEST (UTC +2).
11:30
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13:05
Executive Interview: Founders Factory
The co-founder of one of Europe's most iconic brands, lastminute.com, is back to share his perspective on the state of travel, the pace of ... [read more]
Brent Hoberman, Co-Founder and Executive Chairman, firstminute capital, Founders Factory, Founders ForumInterviewer Lorraine Sileo, Senior Vice President, Research and Business Operations, Phocuswright Inc.
11:30 – 11:50
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Executive Interview: Facebook
Facebook has taken the rise in mobile shopping and sharing to new heights. But even the world's largest social network must constantly innovate to ... [read more]
Nikhilesh Ponde, Head of Global Travel Strategy, Facebook Inc.Interviewer Peter O'Connor, Senior Market Analyst, Europe, Phocuswright Inc.
11:50 – 12:15
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Executive Interview: Booking.com
As Europe's vacation rental and private accommodation market heats up, the big boys are elbowing into the space, and everyone from traditional ... [read more]
Olivier Gremillon, Vice President, Global Segments, Booking.comInterviewer Maggie Rauch, Senior Director, Research, Phocuswright Inc.
12:15 – 12:40
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Executive Roundtable: Direct and Connected - Is NDC Ready for Take-Off?
IATA's New Distribution Capabilities play a significant role, especially in Europe where direct connect and direct distribution strategies for ... [read more]
Panelists Stefan Betz, Head of Strategy, Commercials & Customer Engagements, Amadeus NDC-X Program, AmadeusBrian Carroll, VP Corporate Development, Hopper Inc.Filip Filipov, Vice President Product Management, SkyscannerModerator Dirk Rogl, Research Analyst and Content Specialist, Europe, Phocuswright Inc.
12:40 – 13:05
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Lunch
13:05
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14:05
Networking Lunch Sponsored by: Travel Technology Europe Grote Zaal, Ground Floor
13:05 – 14:05
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Center Stage
Sessions take place in Effectenbeurszaal on the ground floor of the Beurs van Berlage. Other locations are noted. All times shown are CEST (UTC +2).
14:05
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16:30
Phocuswright Research: Europe Consumer Travel Trends
Phocuswright unveils new insights on European traveler preferences, behaviors and key influences in destination choice.
Maggie Rauch, Senior Director, Research, Phocuswright Inc.
14:05 – 14:15
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Tech Talk: Arise Travel
By now we’re all familiar with blockchain, but perhaps not so much it’s practice in travel. Arise introduces us to how distributed ledger ... [read more]
Nadim El Manawy, CEO, Arise Travel
14:15 – 14:30
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Executive Roundtable: At the Speed of Rail
National borders have isolated Europe's railway operations, but not for long. Market leaders from all facets of the industry explore the strategies ... [read more]
Panelists Philippe Cayrol, VP Corporate and Business Development, BlaBlaCarThomas Drexler, Senior Associate Partner, The Travel Consulting GroupAaron Gowell, Co-Founder and Chief Conductor, SilverRail TechnologiesJulien Nicolas, Deputy CEO, OUI.sncfModerator Dirk Rogl, Research Analyst and Content Specialist, Europe, Phocuswright Inc.
14:30 – 15:00
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Tech Talk: SITA
Biometric technology is becoming an accepted part of the journey for travelers in more parts of the world. Hear from Sean Farrell on how this ... [read more]
Sean Farrell, Portfolio Director, Passenger Processing & Self Service, SITA
15:00 – 15:15
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Keynote: Awaze
A new name and CEO have given Awaze (fka Wyndham Vacation Rentals Europe) a fresh start in the hyper competitive private accommodation space. How ... [read more]
Henrik Kjellberg, CEO, AwazeTalkbackers Michael Coletta, Manager of Research and Innovation, Phocuswright Inc.Daniel Krisch, Senior Director Hospitality Strategy, Oracle
15:15 – 15:45
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Tech Talk: Google
How can machine learning, data and other modern technologies improve the travel experience? Hear how Google thinks about solving pain points and ... [read more]
Thijs Van As, Lead Product Manager, Google Flights, Google
15:45 – 16:05
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Executive Interview & Roundtable: Expedia and the Future of OTAs
As Expedia continues to prioritize its expansion internationally, what's the impact on the rest of the industry? And what does the shifting ... [read more]
Cyril Ranque, President, Lodging Partner Services, Expedia Group, Inc.Panelists Jan Valentin, CEO & Founder, EnneaTerry Von Bibra, General Manager, Europe, Alibaba GroupModerator Kevin May, Editor in Chief, PhocusWire
16:05 – 16:30
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* Program and speaker information is subject to change without notice.