Event: 2023 Phocuswright Europe
Product: Operto BOOST
HQ: Vancouver, British Columbia, Canada
Principal(s): Darren Huston, Chairman; Steve Davis, CEO; Dave Eagle, CPO; Jef King, CTO
Funding: $8m USD Seed-Round (2019); $12m USD A-Round (2021); $25m USD B-Round (2023)
Product Description: Operto Guest Technologies uses smart technology, automation, and integration to offer comprehensive solutions for property managers, vacation rental owners, and hoteliers. Our solutions streamline operations, enhance guest experiences, and drive efficiency and profitability in the short-term rental market and hotel industry.
Business Model: Operto charges a monthly recurring fee, with an ala carte menu of hardware and software solutions. Operto consists of 3 main modules: Operto Tech, Operto Teams, Operto Guest. Together, Operto’s solution offer an end-to-end solution.
Competitors: Virdee, OpenKey, Flexipass, Duve, TouchStay, RemoteLock, PointCentral
Competitive Edge: We leverage smart technology, automation, and deep integration expertise to provide comprehensive guest-centric solutions across the hospitality spectrum, from short-term rentals to large chain hotels. Operto helps operators to streamline operations, drive positive guest experiences, and find new efficiencies and areas of profitability.
Market Opportunity: With an estimated 17.5M hotel rooms globally, plus 10M+ vacation rental properties—combined with 87% of hotels in 2023 reporting staffing shortages, there is significant TAM and market potential. 54% of travelers in 2021 reported that they’d prefer contactless check-in and check-out in hotels. Operto’s platform provides a solution to the labour shortage by seamlessly automating tasks, while also satisfying customer demands.
Early Customers: Customer base in over 200 countries. Founded as primarily an access-control solution for short-term rental PM’s, Operto has quickly grown into multi-family, boutique/Independent and chain hotel markets around the globe.
Contact: Nicola Graham, Partner Marketing Manager; [email protected]; +1 778 870-5504
