Sophie joined easyJet in 2007 and has undertaken a variety of roles before taking on the role of Chief Commercial Officer in December 2020. Prior to this she was Customer Director and before this, Director of Scheduling for the airline implementing systems and process improvements. She has also led easyJet in the UK as UK Country Director for 5 years where she was responsible for driving the airline's commercial success and strategic direction in the UK as well as representing aviation at both House of Lords and House of Commons Select Committees. Previous roles in the airline include Head of Change Management and Customer Insight at easyJet, with a background in customer insight working with a range of brands from Jaguar Land Rover to Mars, Unilever and Vodafone. Sophie is easyJet’s business lead on Diversity & Inclusion, a qualified MindGym coach, business mentor, and a founding member of easyJet’s Women’s Network.