James Lemon

Global Lead - Travel & Leisure

2023 Phocuswright Europe speaker

James Lemon Global Lead - Travel & Leisure
As Global Lead for Travel, Leisure, Transport & Automotive, James ensures potential & existing Stripe customers benefit from improved customer experiences, innovate faster & build more productive operations.

Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities, including Airbnb, Uber, including powering 75% of the 2022 Forbes Cloud 100 and many of the largest internet companies, from Amazon to Zoom, Shopify and Doordash. Stripe is a Silicon Valley success story and a leader in payment and financial technology, now ranked among world’s most valuable private companies.

Prior to Stripe, James had 15 years of travel industry experience, including founding & exiting mentoring & peer-to-peer platform start-up, Otolo, and working across the travel industry including hotels, property management, tech, and advising start-ups & Private Equity.

James is a regular passionate speaker in travel, having spoken on the main stage at Websummit, at Mews Unfold, and on numerous industry webinars and podcasts. His previous industry experience includes Hostmaker, as COO of the short stay property management company that launched Marriott Homes & Villas, plus leading commercial and strategy teams for hotel chains (IHG) and traveltech (Travelport). James is also kept busy as a father of 2 and based in Wimbledon in the UK.


Tuesday, June 13, 2023
11:40 AM – 12:10 PM CET

Breakout: Online Checkout Masterclass: Drive More Revenue With a Better Payments Experience

Sixty-two percent of European customers abandon a purchase after two minutes. In this interactive session, we’ll share the most common web and app checkout errors and how to fix them to drive revenue and conversion for your travel business.Stripe will be sharing:• A detailed checkout conversion checklist • Top tips on optimising your online checkout• Best practices to win bookings on mobile• How to add the right local payment methods to increase conversion• Whether buy now, pay later solutions are right for youTens of thousands of travel businesses are innovating their financial infrastructure with Stripe, including The Hoxton, Mr & Mrs Smith, Life House Hotels, Sonder, Mews, Cloudbeds, Guesty, FareHarbor, loveholidays, Expedia, and more.

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